Enterprise Services • ES-03
Incident Readiness & Response
Decide how you will respond before the day you have to.
Scope
What the engagement covers.
Response quality is determined by preparation: who decides, who speaks, what is isolated and what evidence survives. This service builds that capability and stands behind it when an incident happens.
Included capabilities
- Incident response plan, playbooks and severity model tuned to the business
- Detection and logging gap review against likely attack paths
- Retained response capability with defined activation and escalation
- Forensic readiness: evidence sources, retention and chain of custody
- Crisis communication, regulatory notification and legal coordination
Outputs and deliverables
- Incident response plan and scenario playbooks
- Severity and escalation matrix with decision rights
- Forensic readiness and evidence retention standard
- Post-exercise and post-incident reports
Workflow
How it is delivered, step by step.
Each step has an owner, an entry condition and an artefact that has to exist before the next step begins.
01PreparePlan, playbooks, roles, contact tree and activation criteria.
02ValidateTabletop and technical simulation against realistic scenarios.
03DetectLogging, telemetry and alerting improvements for the scenarios that matter.
04RespondTriage, containment, eradication, recovery and evidence handling.
05LearnPost-incident review, control changes and regulator-facing narrative.
Use cases
Where this is typically applied.
Ransomware readiness for an organization with high downtime cost
Boards seeking assurance after a peer-industry breach
Delivery model
The operating pattern for Enterprise Services.
The same delivery discipline applies across every capability in this line, so combined engagements stay coherent.
Assess
Current state, obligations, control coverage, gaps and material risks.
Design
Target architecture, control library, policy set, roles and evidence model.
Implement
Build controls into platforms, workflows and delivery pipelines.
Operate
Run the function, or coach the client team while they run it.
Assure
Independent testing, reporting to committee and continuous improvement.
Integration
- Existing GRC, ticketing and ITSM platforms for issue and action flow.
- SIEM, EDR and cloud posture tooling for control evidence.
- HR and identity systems for role, joiner-mover-leaver and access review data.
- Board and committee reporting cycles, so output lands in existing governance.
Engagement approach
Engagements start with a fixed-scope assessment so the client sees findings before committing to a build. Implementation runs in quarterly increments against an agreed roadmap, and any managed element carries a named lead, defined SLA and quarterly service review.
Related
Other capabilities in Enterprise Services.
ES-01
Cybersecurity Assessment & Assurance
Establish what the control environment actually does, not what the policy says it does.
ES-02Security Architecture & Transformation
Design the target state, then sequence the journey so each step is fundable and reversible.
ES-04Privacy / PDP Programme
Turn personal data protection law into operating routine rather than an annual scramble.
ES-05DPO as a Service
A named, qualified data protection officer function without the cost of building one internally.
ES-06Privacy by Design
Put privacy requirements into the build, where they cost least to satisfy.
ES-07AI Governance
Give AI adoption an accountable structure before scale makes it ungovernable.
ES-08AI Security & Red Teaming
Test AI systems the way an adversary would, then prove the fix.
ES-09GRC Transformation
Replace duplicated spreadsheets with one control library and one evidence trail.
ES-10AI KYB / Risk Intelligence
Know who you are actually contracting with, and what changed since onboarding.
ES-11Tabletop & Executive Training
Rehearse the decisions, not just the technical steps.
ES-12Digital Trust Architecture
Make identity, cryptography, privacy and AI controls fit together as one system.